Shipping policy

Shipping Policy

At Monkey Business – BKFK, we want to make getting your order as easy as possible.

We currently ship orders within Australia. Shipping options and costs are calculated at checkout based on your delivery address and order.

Order Processing

Most orders are processed and prepared for dispatch within 3–7 business days.

Some products may take longer to prepare because they are made to order. Where applicable, the estimated production or processing time will be shown on the product page.

Business days do not include weekends or Australian public holidays.

Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the shipping service selected.

As a general guide:

Metro areas: approximately 2–6 business days
Regional areas: approximately 3–10 business days
Remote areas: delivery may take longer

These are estimates only and are not guaranteed delivery times.

Delivery may take longer during busy periods, sales events, public holidays or due to circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout before you complete your purchase.

Any applicable shipping charges will be clearly displayed during checkout.

From time to time, we may offer promotional shipping rates or free shipping on selected orders.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been handed to the delivery provider.

Incorrect Delivery Address

Please check your delivery details carefully before completing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional shipping costs may apply to resend the order.

We cannot guarantee that an address can be changed after an order has entered processing.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate.

Delivery delays can sometimes occur due to circumstances outside our control, including courier delays, weather, public holidays, peak periods or other unforeseen events.

If tracking shows that an order has been delivered but you cannot locate it, please check with household members, neighbours and any safe-place instructions before contacting us.