Terms of service

Terms of Service

Welcome to Monkey Business – BKFK (By Kids, For Kids).

These Terms of Service explain the rules for using our website and purchasing products from our online store. By using our website or placing an order, you agree to these terms.

1. About Our Store

Monkey Business – BKFK is an Australian online store offering clothing and other products designed for kids and families.

We reserve the right to update, change or discontinue products, pricing and website content at any time.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colours, sizing information and other details are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to correct errors or inaccuracies, including pricing or product information.

3. Orders

When you place an order, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation. An order is not considered accepted until we have confirmed and processed it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an error in product or pricing information
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order

If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Pricing & Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice, but changes will not affect orders that have already been confirmed.

Payment must be successfully received before an order can be processed.

5. Shipping & Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to circumstances outside our control, including postal delays, courier delays, weather, public holidays or other unforeseen events.

Once an order has been dispatched, tracking information may be provided where available.

Please make sure your delivery address is correct when placing your order. We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer.

6. Returns & Refunds

Our Returns & Refunds Policy explains our process for returns, exchanges and refunds.

Nothing in our Returns & Refunds Policy or these Terms of Service limits your rights under the Australian Consumer Law.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce or misuse our content without permission
Upload or transmit harmful software or material

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.

9. Intellectual Property

All content on this website, including logos, graphics, images, product designs, text, branding and other materials, belongs to Monkey Business – BKFK or is used with permission.

You may not reproduce, modify, distribute, sell or commercially use our content without our written permission.

10. User Content & Reviews

If you submit a review, photograph, comment or other content to our website or social media channels, you must ensure that you have the right to provide that content.

By submitting content, you grant us permission to use, reproduce and display it for purposes related to our business, including marketing and promoting our products.

We reserve the right to remove content that is unlawful, offensive, misleading, inappropriate or unrelated to our products or services.

11. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment, shipping and other ecommerce providers.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and conditions.

12. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, updates or other reasons.

13. Limitation of Liability

To the extent permitted by law, Monkey Business – BKFK will not be responsible for losses arising from your use of the website that are not reasonably foreseeable or are outside our reasonable control.

Nothing in these Terms limits or excludes any liability or consumer rights that cannot legally be limited or excluded under Australian law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and used as described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

16. Governing Law

These Terms of Service are governed by the laws of Australia and, where applicable, the laws of the state or territory in which our business operates.